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Solar Orb Ltd - Customer Privacy Notice


This privacy notice tells you what to expect us to do with your personal information.

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SolarOrb Ltd, Unit 1, Bradley Park, High Holborn Road, RIPLEY, Derbyshire, DE5 3NW
Telephone: 01773740936

Email: info@solarorb.energy


What information we collect, use, and why


We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Photographs or video recordings

  • Records of meetings and decisions


We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Purchase history


We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Location data

  • Recorded images, such as photos or videos

  • Records of consent, where appropriate lawful bases


Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract


Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

  • Contract


Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

  • Contract


Where we get personal information from

  • People directly


Who we share information with others we share personal information with

  • Insurance companies

  • External auditors or inspectors

  • Warranty and guarantee providers

  • Publicly on our website, social media or other marketing and information media (where appropriate)

  • Other relevant third parties:

  • suppliers


Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.


How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.


The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Unit 1 Bradley Park,

High Holborn Road,

Ripley,

Derbyshire.

DE5 3NW

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01773 740936

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Click Here for Which? complaints policy

Copyright 2024 Solar Orb Ltd

Solar Orb Ltd is a company registered in England and Wales

Company No. 15640320

VAT Number: 470352605

Click Here for Privacy Policy

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